On the Sign In page, click on Forgot your password? (styling for your stores login may look slightly different then examples below)


Enter your email address and submit, reset instructions will be sent to your email to create a new password.


If you do not receive an email, there are a number of steps to try:

  • Enter your email address into the forgot password page again. A typo in the email address would result in the email not being sent. Emails are also only sent if we find and account associated to the email address submitted.
  • Verify the email address entered is the one that is related to your account. 
  • Be sure to check your spam folders in your email client if you do not see the reset password email in your inbox.


To prevent emails from being directed to your spam folder: 

https://commercescience.freshdesk.com/a/solutions/articles/65000094866