MSS Support

Submitting A Ticket
Tickets can be submitted through Help Widget (contact us form) or send an email to         Tickets can be submitted by email as well         support@m...
Mon, 14 Sep, 2020 at 8:00 PM
Where do I Log In to My Suite Store?
Click the Sign In Button in the Top Navigation Bar.  
Fri, 4 Sep, 2020 at 9:36 AM
Payment Error: Declined
If you receive an error declined alert while processing payment, please make sure you have entered all the proper credentials pertaining to your credit card...
Fri, 18 Sep, 2020 at 3:31 PM
Promo Code error
If you a receive Promo Code is not valid alert.  You either entered a code that does not exist or you are ineligible for that promo. If you were gi...
Fri, 18 Sep, 2020 at 4:21 PM
What Payment Method do you Accept?
My Suite Store accepts Visa, Mastercard, Discover and American Express
Mon, 28 Sep, 2020 at 9:19 PM
When do I know my order has shipped?
You will receive an email confirming your order has shipped.
Thu, 22 Oct, 2020 at 7:16 PM
Where do I find my account information?
Thu, 22 Oct, 2020 at 7:16 PM
Where do I find my order history?
Click on Account icon in top navigation bar and go to Order History.
Thu, 22 Oct, 2020 at 7:18 PM
Where do I find my order status?
Account Icon / Order History
Thu, 22 Oct, 2020 at 7:19 PM