ECN Support

Support folder for eComNow CBP & Stores

How to Access Reports In the Vendor Back Office
The only way to know if your business is going well or... not so much, is by knowing your numbers.  Reports are a great tool to convey pertinent information...
Thu, 3 Mar, 2022 at 12:14 PM
How to Use the Vendor Back Office to Review & Close Orders
Your back office provides very easy controls for reviewing open and closed orders, and closing open orders.   How Do I Review Orders? The first step...
Fri, 11 Mar, 2022 at 3:25 PM
How Do I Download Inventory Information For a Specific Vendor?
There may come a time where you need a list of inventory for your store or for your vendor, or you may want to know some information about various inventory...
Sun, 6 Mar, 2022 at 10:27 AM
How Do I Use CBP Admin Returns to Return an Item?
There may come a time where you need to return an item that a customer has purchased.  Luckily, we have a very easy to use system in your CBP Admin area tha...
Sun, 6 Mar, 2022 at 5:01 PM
How to Use CBP Admin Customer Refund to Refund An Item
There may come a time where you need to refund an item that a customer has purchased.  Luckily, we have a very easy to use system in your CBP Admin area tha...
Mon, 7 Mar, 2022 at 10:56 AM
How Do I Edit & Update An Information Page
What is an Information Page? An information page is a page other than the home page.  It is a page that is part of the website.  It is designed to conve...
Mon, 7 Mar, 2022 at 3:11 PM
How to Configure Child Sku (Options) Products?
It is inevitable that at some point you are going to have products that are provided with variations in size, color, scent, etc.  Those variation products a...
Thu, 10 Mar, 2022 at 11:33 AM
As a Customer, How Do I Get Help or Submit a Ticket?
While shopping in an online store or after making a purchase from an online store, you may experience something that you need to ask for help about.  Where ...
Tue, 15 Mar, 2022 at 10:28 AM
What Methods of Payment Can I Use?
Generally, all major credit cards are accepted.  If you look at the bottom (footer) section of the store, there will be a graphic display of the cards that ...
Tue, 15 Mar, 2022 at 10:51 AM
How Do I Know That My Order Has Shipped?
You will receive an email(s) confirming your order has shipped.   Check each item for a tracking number.  Each Item should have a tracking number.  If...
Tue, 15 Mar, 2022 at 11:30 AM