ECN Support

Support folder for eComNow CBP & Stores

How Do I Configure and Customize A Report?
The only way to know if your business is going well or... not so much, is by knowing your numbers.  Reports are a great tool to convey pertinent information...
Wed, 6 Apr, 2022 at 12:02 PM
Promo Code Error
If you a receive a "Promo Code is not valid" message when trying to use a promo code, it is probably because you either entered a code that does n...
Mon, 28 Mar, 2022 at 10:31 AM
Payment Error: Declined
While you are trying to check out, if you receive an error declined alert while processing payment, please double check that you have entered your credit ca...
Mon, 28 Mar, 2022 at 10:40 AM
Square Gift Card Payment
Much like a cash or other tender payment, no additional fees will be applied to transactions completed with a gift card issued from Square – only the payme...
Mon, 28 Mar, 2022 at 10:57 AM
How to Add and Manage Users
While your business is in the early stages, you may be the only person doing the back office work; however, as the business grows, you are going to need to ...
Tue, 26 Apr, 2022 at 11:29 AM
How Do I Add and Manage Customers to My Store?
The first step is to login to your back office.   You should have received an email with a URL, username, and password that you can use to access your ba...
Thu, 7 Apr, 2022 at 12:08 PM
Where Do I Go to View / Edit My Store Contact Info?
The information that you used to sign up for your store (i.e. name and contact information) is stored in your store's profile.  At some point, perhaps ...
Thu, 7 Apr, 2022 at 3:51 PM
How Do I Exclude Products From My Store?
Even though the CBP controls the inventory that is sold in all of the stores, you do have the ability to exclude products from being displayed on your sto...
Thu, 7 Apr, 2022 at 4:05 PM
How Do I View/Change My Reseller Profile?
When you signed up for your store, you filled out a simple form with information like your name and contact information.  That information was used to cre...
Sun, 10 Apr, 2022 at 3:53 PM
New Vendor Reading List
As a vendor, there are a number of things that you are going to need to know in order to update and maintain the inventory.  All of the functionality that y...
Thu, 19 May, 2022 at 2:50 PM