FAQ

Accessing your submitted tickets
Your email will have the following response after submission: Customer Support Portal     URL --> https://commercescience.freshdesk.com/suppor...
Fri, 12 Jun, 2020 at 4:59 PM
Did you reach this page in error?
You have reached this page in error, check for errors in the url you entered, if you are still having trouble accessing your page you can contact help below...
Thu, 2 Jul, 2020 at 11:03 AM
What devices are supported?
All devices are supported
Wed, 17 Jun, 2020 at 5:39 PM
What resolution are supported?
3 resolutions are supported:  Mobile phones with resolution up to 600px;  Tablets with resolution up to 768px;  all other resolutions above 768px will ha...
Mon, 6 Jul, 2020 at 9:48 AM
Changing Item Name after being saved and product contains group items?
The web portal does not allow to change. You must download the inventory and apply changes and reload the inventory.
Wed, 17 Jun, 2020 at 5:42 PM
I forgot my password
On the Sign In page, click on Forgot your password? (styling for your stores login may look slightly different then examples below) Enter your email add...
Thu, 2 Jul, 2020 at 9:58 AM
Category product menu items include information pages?
No. The internal building of assigning products to categories must be related to the product.
Wed, 17 Jun, 2020 at 5:42 PM
Can a reseller have their own 'From: email' shown when sending out Campaigns?
Yes. The email must not be a free account email but a domain owned by you.
Mon, 6 Jul, 2020 at 10:08 AM
Security Error - While Serving Your Request! Please email admin@ecomhf.com to rectify your issue?
Open browser to obtain IP address  What is my IP address. Once the information is received, the IP address will be entered and if need be the country if not...
Wed, 17 Jun, 2020 at 5:43 PM
INTERNET EXPLORER IS NO LONGER A BROWSER ANYONE SHOULD RELY ON
Microsoft killed off the Internet Explorer brand approximaely 2014, choosing Edge as its modern browser for Windows 10. Internet Explorer lived on as plumbi...
Wed, 17 Jun, 2020 at 5:45 PM